FAQ

Frequently Asked Questions.

Find answers to common questions about our products and processes.

FAQ

Everything you need to know.

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General

What does Flow Vello actually automate?

We automate repetitive business workflows, customer conversations, lead handling, support tasks, data movement and reporting processes.

Will AI replace our support or sales team?

No. We automate the repetitive layer and keep humans in the loop for exceptions, sensitive cases and decisions that require judgment.

What kind of businesses do you work with?

We work with startups, scale-ups, and established businesses across e-commerce, real estate, SaaS, professional services, healthcare, logistics, and finance — any business where manual processes are slowing growth.

Technology & Integration

Can you work with our existing tools?

Yes. We design integrations around the tools already used by the business where practical, instead of replacing everything unnecessarily. We commonly integrate with Hubspot, Salesforce, Pipedrive, Stripe, Shopify, and custom APIs.

Is our data secure when using your AI agents?

Yes. We use enterprise-grade APIs where data is never used to train public models. We implement strict access controls and vector databases that remain entirely isolated to your organization.

Do I need a developer to manage the system after launch?

Not for day-to-day operation. We build systems that your team can monitor and use without technical knowledge. Any structural changes or expansions are handled through our support retainer.

Process & Support

How long does an automation project take?

Simple workflow projects can be delivered in a few weeks; multi-system AI agents and dashboards require more discovery, testing and integration work and can take 1–3 months. Exact timing is scoped before build.

Do you provide post-launch support?

Yes. Support and optimization continue after launch so the system remains reliable as workflows, tools and business requirements change.

What happens if something breaks after launch?

We have monitoring processes in place and respond quickly to critical failures. Clients on retainer receive priority support. We also document every system we build so issues can be diagnosed and resolved efficiently.

Pricing

How is pricing structured?

We do not charge hourly. Every project is scoped with a fixed, transparent investment based on the complexity of the workflow, integrations required, and the expected business impact.

Are there ongoing fees?

We offer optional maintenance and support retainers so your systems stay updated when APIs change or processes evolve. You will also be responsible for direct software costs (API usage, hosting, third-party licenses).

Can I start with a smaller project to test the approach?

Yes. We often start with a focused, high-impact workflow to demonstrate value before expanding to a broader automation system. This reduces risk and gives both sides confidence before a larger commitment.

Abstract Background

What's slowing your business down?

Tell us where your team is losing time, dealing with repetitive work or struggling with disconnected systems. We'll identify where automation, AI or custom software can create the biggest operational improvement.

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